When you are going to propose to your girlfriend, you need to prepare her in advance and keep a lot of things secret. However, if someone bothers you while proposing, all surprises are wasted. Unfortunately, one of the couple’s most memorable moments was shattered when a Disneyland employee botched a proposal at an amusement park.

In the viral clip, a man was going to propose to his girlfriend. This time the man is seen sitting on his knees holding a ring. All was going well until the Disneyland staff arrived. As they approached the middle of the stage, the staff snatched the ring from the man’s hand and told the couple to get down. The young man pleaded with the employee, but the employee did not listen. “Go out and do this without going to this place,” he told the couple.

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The viral clip was originally posted by Redditor Wasgehtlan, who said he knew the person in the video. The user wrote in the post: “Disneyland employee ruins an important moment of my best friend.” The staff asked them to ask permission first. However, Disneyland apologized to the couple and promised to rectify the situation.

A Disneyland spokesperson told Newsweek: “We are sorry for the way this case has been handled, have apologized to the couple and have offered to rectify this.” Last year, a video of a mother blocking her son’s marriage proposal went viral.